Frequently Asked Questions
Everything you need to know about our premium medical-grade fashion and accessories.
How do I ensure I am ordering the correct size for medical scrubs?
We provide a comprehensive size guide on each product page. Please measure your chest, waist, and inseam to compare against our chart, as medical-grade apparel is designed for both comfort and mobility.
Are your fashion-forward lab coats antimicrobial?
Yes, many of our designer lab coats and scrubs feature advanced antimicrobial fabric technology that helps reduce odors and inhibits the growth of bacteria, maintaining a professional standard.
What is your return policy for medical footwear?
We offer a 30-day return policy for all unworn footwear in its original packaging. We recommend trying your shoes on a carpeted surface to ensure the fit is correct before wearing them for a full shift.
How long does shipping take for customized embroidery?
Orders with custom embroidery usually take an additional 3-5 business days to process. Once shipped, standard delivery typically takes 2-7 business days depending on your location.
Do you offer bulk discounts for clinics or hospitals?
Absolutely. We provide tiered pricing for group orders of 15 items or more. Please contact our institutional sales team via the 'Bulk Orders' link for a personalized quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for your convenience.